The global customer experience specialist reports slightly positive organic growth for 2025 despite a challenging environment. The group is preparing for a governance transition and continues its shift towards artificial intelligence.
In 2025, TP posted revenues of €10.2 billion, up 1.3% on a like-for-like basis excluding hyperinflation, but down -0.7% in reported figures, impacted by a negative currency effect of €362 million. The group has announced the appointment of Jorge Amar as Chief Executive Officer, effective March 16, 2026. Daniel Julien and Thomas Mackenbrock will step down from their executive roles on March 15, 2026.
A former senior partner at McKinsey, Jorge Amar will lead the Future Forward strategic plan, focused on large-scale integration of AI. The year 2026 will mark the first full year of this rollout. Amar, an expert in AI deployment, will oversee a major strategic review, which is expected to result in a change in scope.
Core Services, the group's main business, grew by 2.7% on a like-for-like basis (-0.8% reported), driven by client acquisition, data services for AI, customer relations, and back-office operations. The Americas posted 1.4% organic growth, while Europe, the Middle East, Africa, and Asia-Pacific advanced by 3.8%. Specialized Services fell by -9.3%, impacted by the loss of a major visa contract.
Current EBITA reached €1.485 billion, with a margin of 14.6% (14.8% at constant exchange rates), compared to 15% in 2024. Net profit attributable to the group stood at €497 million, with adjusted net profit at €781 million. Net available cash flow excluding non-recurring items totaled €901 million. Net debt stood at €3.966 billion at the end of 2025, a slight increase.
For 2026, the group is targeting organic growth between 0% and 2%, a stable EBITA margin around 14.6%, and net available cash flow of €800 to €850 million. Restructuring costs are expected to range between €70 and €90 million. The proposed dividend is €4.50 per share, up from €4.20 for 2024. Looking ahead to 2028, TP is aiming for organic growth of 4% to 6%, a margin of around 15.5%, and cumulative cash flow of €3 billion for 2026-2028.
Teleperformance SE is no. 1 worldwide in outsourcing and corporate consulting services for customer relation management. Net sales break down by activity as follows:
- customer experience management services (85.5%): customer information, technical assistance, customer acquisition, back-office services. The group also offers integrated services for business process management and digital transformation and high added value consulting services. Net sales are distributed by geographic region between Europe/Middle East/Africa/Asia/Pacific (53.9%) and America (46.1%);
- specialized services (14.5%): online interpreting, visa application management and debt collection.
At the end of 2025, the group had nearly 490,000 employees in 100 countries and offers its services in over 400 languages across over 170 markets.
Net sales by customer sector break down into financial services (41%), administrative and government services (40%), telecommunications (12%) and retail (7%).
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